1. Setting up an Account / Customer Email on file
allactionhost will setup your account after receipt of payment and we or our payment partner(s) have screened the order(s) in case of fraud. You must provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your entirely your obligation to ensure the email address on file is current or up to date at all times. If you have a domain name registered with allactionhost, it is your duty to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. Allactionhost is by no mean liable for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the discontinuation of your account. In high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent and be denied.
1. Ownership of your account
2. Dedicated IP Address Allocation
3. Third Party Providers
2. Setting up an Account / Customer Email on file
All services provided by allactionhost may be used for LAWFUL purposes only. The laws of Hong Kong and the United States of America apply.
The customer agrees to indemnify and hold harmless allactionhost from any claims resulting from the use of allactionhost services.
Use of allactionhost services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of others copyright will be expeditiously removed, or access to the material disabled. If account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email abuse@ allactionhost.com with the information required. A list of required information may be found here. If the request is of a licensing issue, we may require further documentation.
Using a shared account as a backup/storage device is not allowed, with the exception of one cPanel backup of the same account. Please do not take backups of your backups.
Examples of unacceptable material on all Shared and Reseller servers include:
- Top sites
- IRC Scripts/Bots
- Proxy Scripts/Anonymizers
- Pirated Software/Warez
- Image Hosting Scripts (similar to Photobucket or Tinypic)
- AutoSurf/PTC/PTS/PPC sites
- IP Scanners
- Bruteforce Programs/Scripts/Applications
- Mail Bombers/Spam Scripts
- Banner-Ad services (commercial banner ad rotation)
- File Dump/Mirror Scripts (similar to rapidshare)
- Commercial Audio Streaming (more than one or two streams)
- Escrow/Bank Debentures
- High-Yield Interest Programs (HYIP) or Related Sites
- Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
- Sale of any controlled substance without prior proof of appropriate permit(s)
- Prime Banks Programs
- Hacker focused sites/archives/programs
- Sites promoting illegal activities
- Forums and/or websites that distribute or link to warez/pirated/illegal content
- Bank Debentures/Bank Debenture Trading Programs
- Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
- Push button mail scripts
- Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
- Tell A Friend Scripts
- Anonymous or Bulk SMS Gateways
- Bitcoin Minders
- Hate or related websities
- Porno or sexual content websites
- Any illegal website deems harmful to society in everyway
- Lottery/Gambling Sites
Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be accompanied with written consent from that third party. Allactionhost may, at its discretion, request and require documentation to prove access to a third party network or system is authorized.
Allactionhost reserves the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.
Failure to respond to email from allactionhost abuse department within 24 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via troubleticket/email and will have a response within 48 hours.
Sites hosted on allactionhost service(s) are regulated only by Hong Kong and U.S. laws. You must make sure that you follow the laws of the two countries at all times while using allactionhost services.
Allactionhost believes in universal law of harmony. Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography or pornography in all forms:
Any site found to host pornography or linking to pornography will be suspended immediately without notice.
If the site is a resellers site; we will suspend the site in question and will notify the reseller so the reseller may terminate the account. Allactionhost will continue to monitor the reseller activity and if more than one infractions of this type may result in the immediate termination of the reseller account.
Deliberate violations will be reported to the appropriate law enforcement agency.
It is your duty to ensure that scripts/programs installed under your account are secured and permissions of directories are set properly,regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their accounts. This includes the compromise of credentials such as user name and password. It is required that you use a secured password. In case a weak password is used, your account may be suspended until you agree to use a more secured password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, allactionhost will notify you and allow time for you to change/update your password.
3. Zero Tolerance Spam Policy
allactionhost takes a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. Safe lists, purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Please read http://www.allactionhost.com/mailpolicy.html for our generalized mail policy.
Sites advertised via SPAM (Spamvertised) may not be hosted on allactionhost servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on allactionhost servers. Any account which
results in our IP space being blacklisted will be immediately suspended and/or terminated.
Allactionhost reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.
Allactionhost reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of allactionhost.
4. Payment Information
You agree to make appropriate payment for the services received from allactionhost, in advance of the time period during which such services are provided. You agree that until and unless you notify allactionhost within 30 days in advance of your desire to cancel any or all services received, those services will be billed on a recurring basis.
Cancellations must be done in writing via the cancellation form provided 30 days in advance. Upon receipt of your cancellation email request and have confirmed all necessary information with you via e-mail, allactionhost will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. You should immediately receive an automatic "Your request has been received..." email with a tracking number. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from allactionhost, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation,please contact allactionhost immediately via phone. Allactionhost requires that cancellations of service are done through the online form to (a) confirm your identity, (b) confirm in writing that you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed.
As a customer of allactionhost, it is your duty to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify allactionhost of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by allactionhost. Allactionhost reserves the right to bill your credit card or billing information on file with us. Allactionhost provides a 15 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 15 days and not paid will result in a US$25 late fee and/or an account suspension until account balance has been paid in full. The US$25 late fee is applied in addition to whatever else is owed to allactionhost for services rendered. Access to the account will not be restored until payment has been received.
It is the client's duty to notify our sales team via email at email@example.com after paying for a domain renewal and to ensure the email is received and acted upon. Domain renewal notices and invoices are provided as a courtesy reminder and allactionhost cannot be held liable for failure to renew a domain or failure to notify a customer about a domain's renewal.
Subsequently, domain renewals are billed and renewed 30 days before the renew date. It is the customer's duty to notify our sales team via email at firstname.lastname@example.org for any domain registration cancellation. No refunds can be given, once a domain is renewed. All domains registrations and renewals are final.
Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and cannot berefunded via PayPal. If you require assistance with this provision, please contact allactionhost email@example.com.
Allactionhost reserves the right to change the monthly payment fees amount and any other charges at anytime.
5. Backups and Data Loss
Your use of this service is at your sole risk. Our backup service runs bi-monthly, overwrites any of our previous backups made, and only one week of backups are kept. This service is provided to you as a courtesy. Allactionhost is not liable or responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on allactionhost servers.
6. Cancellations and Refunds
Allactionhost reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in U.S. dollars, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and allactionhost is not responsible for any change in exchange rates between time of payment and time of refund.
Customers may cancel at any time via a cancellation form. Allactionhost gives you an unconditional 60 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with PayPal.
Cancellations requested after the initial 60 days for Shared and Reseller accounts will go into effect on the renewal date for that particular hosting package. Unless specifically requested, the account will remain active until the period expires. If the account is eligible, any request for a refund outside of the initial 60 day period will be given on a prorated basis with any previous extended term discount withheld. Refunds are to be determined once the account has been canceled. Payments older than 90 days may require a refund via PayPal or mailed check due to our merchant account policies and procedures.
The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
- Bank Wire Transfers
- Western Union Payments
- Money orders
Refund requests for .com, .net., and .org domain names (made within the 60 day money-back guarantee period) will have the common market value subtracted for those tld's. Any ccTLD's domain name purchases are non-refundable. Please note that domain refunds will only be considered if they were ordered in conjunction with a hosting package. Eligibility of said refunds will be determined at the time of cancellation.
Only first-time accounts are eligible for a refund. For example, if you've had an account with allactionhost before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with allactionhost.
7. Violations of the Terms of Service will waive the refund policy.
1- Resource Usage
User may not :
- Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include:CGI scripts, FTP, PHP, HTTP, etc.
- Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
- Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
- Run any software that interfaces with an IRC (Internet Relay Chat) network.
- Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
- Participate in any file-sharing/peer-to-peer activities.
- Run any gaming servers such as counter-strike, half-life, battlefield1942, etc8) Run cron entries with intervals of less than 15 minutes.
- Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
- When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php").
- To help reduce usage, do not force html to handle server-side code (like php and shtml).
- Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
Sites that slightly exceed our in ode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive in odes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our in ode limit. To disable your default mailbox,login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: :fail: No such user here.
3- Backup Limit
8. Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages?
Unused transfer in one month cannot be carried over to the next month.
9. Money back Guarantee
allactionhost guarantees 60 days unconditional money back guarantee. If you are NOT satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. This is only for monthly shared or reseller packages and does not apply to administrative fees, install fees for custom software, or domain name purchases.
Allactionhost will not activate new orders or activate new packages for customers who have an outstanding balance with allactionhost. For a new order to be setup or a new package to be activated, you must have a balance of US$0.00, unless otherwise stated by allactionhost in writing.
10. Reseller: Client Responsibility
Resellers are responsible for supporting their clients. Allactionhost does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients'. Allactionhost will hold any reseller responsible for any of their client's actions that violate the law or the terms of service.
11. Shared (non-reseller accounts) / Semi dedicated Servers
Shared accounts may not resell web hosting to other people; if you wish to resell hosting you must use a reseller account.
12. Price Change
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on allactionhost.com, and the right to increase the amount of resources given to plans at any time.
Discounts and coupon codes are reserved for first-time accounts *or first-time customers* only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not resign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales department and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account. Coupons or discounts are only valid towards the initial purchase, and do not affect the renewal or recurring price.
Customer agrees that it shall defend, indemnify, save and hold allactionhost harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against allactionhost, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless allactionhost against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with allactionhost; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from allactionhost server.
By using any of allactionhost services, you agree to submit to a binding arbitration. If any disputes or claims arise against allactionhost or its subsidiaries, such disputes will be handled by an arbitrator of allactionhosts choice. An arbitrator from the Hong Kong or American Arbitration Association or the National Arbitration Forum will be selected in Hong Kong. Arbitrators shall be attorneys or retired judges and shall be selected pursuant to the applicable rules. All decisions rendered by the arbitrator will be binding and final. The arbitrator's award is final and binding on all parties. The International Arbitration Act, and not any country or state arbitration law, governs all arbitration under this Arbitration Clause. You are also responsible for any and all costs related to such arbitration.
allactionhost shall not be responsible for any damages your business may suffer. Allactionhost makes no warranties of any kind, expressed or implied for services we provide. Allactionhost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by allactionhost and its employees.
17. Disclosure to law enforcement
allactionhost may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. allactionhost will cooperate fully with law enforcement agencies.
18. Changes to the TOS
Changes to the TOS
- Virtual Private Server TOS addendum Click here
- Domain Registration Agreement Click Here Click Here